Overview
On December 26, 2024, OpenAI experienced significant service disruptions affecting ChatGPT, APIs, and Sora video creation services. The incident began at 10:40 AM PST and full resolution was achieved by 10:05 PM PST.
Timeline
Initial Disruption (10:40 AM - 2:58 PM PST)
- Multiple services experienced high error rates
- Investigation revealed upstream provider issues
- Regular status updates provided every hour
Service Recovery
- Sora: Recovered at 2:58 PM PST
- APIs: Started recovery at 3:05 PM PST
- ChatGPT: Full recovery achieved at 8:16 PM PST
Secondary Sora Incident
- New issues emerged at 7:45 PM PST
- Resolution achieved by 10:05 PM PST
Impact Areas
- ChatGPT: Extended downtime with partial functionality
- APIs: Service interruptions affecting developer platforms
- Sora: Two separate incidents affecting video generation
Resolution
OpenAI implemented fixes for all affected services and committed to conducting a full root-cause analysis to prevent future occurrences.